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Website Maintenance
Your website is a significant investment for you or your company. It is important to see whether it has remained an asset to your company or has become a money draining burden. Therefore keeping your website up to date with new product/service details, company information, promotions and news will make your website more credible and more and more people will want to visit your site every often and engage.
Site Updates
Many of you may already have websites but may not be satisfied with how it looks. You may feel like doing a complete redesign to make it look more appealing if the website is too old. So let’s do a complete revamp with latest and trending design techniques to make your website future proof.
Components Updates
With the dynamic nature of technology and customer needs, your website also needs to be adopted and continuously updated accordingly, otherwise your competitors will take the advantage over you.
Customer Given Changes
Sometimes you might want to add new product to your product portfolio or add an extra page to the website or make certain changes to the design. With our readily available team, this becomes easier than ever for you.
Email And Hosting
Apart from the free hosting provided when getting you website designed by us, we also provide custom web hosting plans depending on the type and size of your website. Along with web hosting, email accounts are also provided for the domain name of your website.
Troubleshooting
No website is completely fault less. For any kind of faults or malfunction such as slow loading times or broken links, we can assist you to troubleshoot your website and get rid of what’s bothering you.
Frequently Asked Questions (FAQ) About Website Maintenance
1. What does your website maintenance service actually cover?
Our comprehensive maintenance service covers three critical areas:
Security: Regular vulnerability scans, continuous malware monitoring, firewall management, and immediate cleanup/restoration if an attack occurs.
Performance: Weekly/monthly updates to the core CMS (WordPress, etc.), themes, and plugins; database optimization; and speed testing.
Reliability: Scheduled, secure off-site backups (daily or weekly, depending on your plan) and 24/7 uptime monitoring to ensure your site is always available.
2. Why can’t I just do the maintenance updates myself?
While you can manually click the update button, professional maintenance mitigates the high risks involved. Updates can often conflict with themes or other plugins, causing your site to crash or break functionality. We manage this risk by performing updates on a staging environment first, resolving conflicts, and ensuring your site remains secure and functional after every update.
3. How often do you back up my website, and where are the backups stored?
Backup frequency depends on your service tier (typically daily or weekly). All backups are securely stored off-site in a separate, encrypted cloud environment (like Amazon S3 or Google Cloud). This ensures that even if your primary hosting server experiences a failure or is compromised, a clean, recent version of your site is always available for immediate restoration.
4. What happens if my website is hacked while under your maintenance plan?
In the event of a security breach, our promise is to act immediately. We will isolate the threat, clean the malware, restore the website from the most recent clean backup, and implement additional hardening measures to prevent recurrence. This is covered within your maintenance agreement, saving you high emergency fees.
5. Does maintenance include making content changes, like updating images or text?
Yes, most of our plans include dedicated monthly content update hours. These hours can be used for tasks like updating text on a service page, uploading new blog posts, changing team photos, or adjusting banners. This is designed to save your staff time on minor digital housekeeping.
6. How quickly can I expect support if I have a technical issue or request?
Our response time depends on your plan. For urgent, site-down issues (critical), we guarantee a response within 1-6 business hours (faster for premium tiers). For standard content requests or minor technical queries, we typically respond and begin work within 12 business hours.
7. What is the minimum contract period for your maintenance services?
We offer flexible payment terms. While month-to-month billing is available, we encourage signing up for a quarterly or annual plan, as these offer a significant discount and provide the stability required for consistent proactive maintenance.
8. Does the maintenance fee include the cost of premium plugins, domain registration, or web hosting?
No. The maintenance fee covers our service time (updates, monitoring, support). It generally excludes third-party costs such as:
Your monthly/annual Web Hosting fees.
The annual fee for your Domain Name.
The licensing costs for any Premium Themes or Paid Plugins your site uses (though we ensure they are kept up-to-date).
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